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jDownloads Support Forum
Here can you get help for jDownloads!
News:
Support for jDownloads 3 has been ended
Since 17 August 2023 Joomla.org has discontinued support for Joomla 3.x. Therefore, we will no longer offer official support for our Joomla 3 jDownloads version 3.9.x from January 2024.
Please update your website to the latest Joomla version (Joomla 4 or Joomla 5) as soon as possible. Afterwards, please update jDownloads to the latest published version. The longer you delay, the more difficult the upgrade process for your website is likely to be.
Recent posts
#41
General / Re: After upgrading to j5 ever...
Last post by ibrahim - 01.05.2024 17:44:16The issue was solved by Martin Brampton, the developer of User Points & Remository. He only took less than 10 minutes to find the problem. I've known him for a year and haven't seen anyone smarter with working on PHP and SQL;
His initial solution was to turn on MySQL logging to a table, which logs all queries, but this method causes the table to grow quickly.
Later, he mentioned exact solution: "Actually, isn't it because you have a setting in the jDownloads plugin that removes all log entries older than the default 93 days? This action removes rows with dates before January 26th. Please see the screenshot from joomlabid.com. If your live site has the same settings, that's likely the cause."
Please Colin, could you send me the link to the documentation of the plugin "Plugins: System - jDownloads"? I want to understand more about its "Cache" and "Activate the hide" functionality. This plugin or function wasn't available in Joomla 3, and there has never been a missed user log since 2016.
Please see attached screenshots
His initial solution was to turn on MySQL logging to a table, which logs all queries, but this method causes the table to grow quickly.
Later, he mentioned exact solution: "Actually, isn't it because you have a setting in the jDownloads plugin that removes all log entries older than the default 93 days? This action removes rows with dates before January 26th. Please see the screenshot from joomlabid.com. If your live site has the same settings, that's likely the cause."
Please Colin, could you send me the link to the documentation of the plugin "Plugins: System - jDownloads"? I want to understand more about its "Cache" and "Activate the hide" functionality. This plugin or function wasn't available in Joomla 3, and there has never been a missed user log since 2016.
Please see attached screenshots
#42
General / Re: After upgrading to j5 ever...
Last post by ibrahim - 01.05.2024 16:19:56I really hope someone can help me solve these serious issues I am facing every day since upgrading from serious issues. Throughout the day, I encounter a problem with a table called '_jdownloads_logs'. It should have 6,681 rows, but every day when there users activity the rows in '_jdownloads_logs' drops back to 459, with 'log_datetime' starting from 2024-01-26 and deleting all earlier dates.
I have checked every database in Joomla and how the logs work, but there is nothing from there. I really tried to use an older version and the new version of the downloaded file and see where changes on the database and files occurred. I was very thorough and tried many versions. On the database, there is a table named '11111-joom5_jdownloads_logs'. When it's affected, thousands of rows are missing, which leads to users contacting me every day. Fortunately, I have backups all the time, but I must copy the new rows and add them to correct it back to 6,000 rows. The problem does not happen when users download; I think it occurs when users pay. The payment methods on joomlabid.com are under testing.
Martin, this problem really bothers me too much, and it's very strange. I have posted on the jdownloads forum but haven't received an answer yet. I am also in contact via private message, and every migration of jdownloads is done without any missing data.
I am unsure if there is another table that needs modification after the upgrade to ensure that the current time stops deleting all other rows. I have completed the upgrade and then built a website from scratch, importing all files and tables needed for the website from Joomla 3 to Joomla 5.
I have checked all tables to ensure that I imported everything from '_assets', '_ucm_base', and '_ucm_content'.
Is there any file on the FTP that needs to be changed?
Tried sure that I imported all the other rows, including the latest ones, without missing any. This is important because it could cause problems for users when they next download the same file.
Will really appreciate your help in solving this issue and understanding why this this issue happening for deleting all logs rows the rows with dates before January 26th are being removed. see screenshot.
You have on PM all the site login info!
I have checked every database in Joomla and how the logs work, but there is nothing from there. I really tried to use an older version and the new version of the downloaded file and see where changes on the database and files occurred. I was very thorough and tried many versions. On the database, there is a table named '11111-joom5_jdownloads_logs'. When it's affected, thousands of rows are missing, which leads to users contacting me every day. Fortunately, I have backups all the time, but I must copy the new rows and add them to correct it back to 6,000 rows. The problem does not happen when users download; I think it occurs when users pay. The payment methods on joomlabid.com are under testing.
Martin, this problem really bothers me too much, and it's very strange. I have posted on the jdownloads forum but haven't received an answer yet. I am also in contact via private message, and every migration of jdownloads is done without any missing data.
I am unsure if there is another table that needs modification after the upgrade to ensure that the current time stops deleting all other rows. I have completed the upgrade and then built a website from scratch, importing all files and tables needed for the website from Joomla 3 to Joomla 5.
I have checked all tables to ensure that I imported everything from '_assets', '_ucm_base', and '_ucm_content'.
Is there any file on the FTP that needs to be changed?
Tried sure that I imported all the other rows, including the latest ones, without missing any. This is important because it could cause problems for users when they next download the same file.
Will really appreciate your help in solving this issue and understanding why this this issue happening for deleting all logs rows the rows with dates before January 26th are being removed. see screenshot.
You have on PM all the site login info!
#43
Suggestions - Feature Request / Re: Plugin For 4SEF
Last post by ColinM - 01.05.2024 11:08:20Hi
This work has not been done yet. Fixing bugs that stop a site working remains our top priority.
It has been very demanding with changes to Joomla 4 and 5 where there have been significant internal code changes. And also the need to support PHP8. All of these improve Joomla but inevitably the components lag a bit behind.
The changes may sound simple but that is rarely the case!!!
Colin
This work has not been done yet. Fixing bugs that stop a site working remains our top priority.
It has been very demanding with changes to Joomla 4 and 5 where there have been significant internal code changes. And also the need to support PHP8. All of these improve Joomla but inevitably the components lag a bit behind.
The changes may sound simple but that is rarely the case!!!
Colin
#44
Suggestions - Feature Request / Re: Plugin For 4SEF
Last post by ibrahim - 01.05.2024 08:53:49Dear Colin,
Has this issue been resolved in the new versions of jDownloads and Joomla 5, or if there a third-party plugin? I am seeking a solution to remove downloads or categories from SEF URLs.
Like: https://www.domain.com/download/downloads/windows
Thank you.
Sincerely,
Has this issue been resolved in the new versions of jDownloads and Joomla 5, or if there a third-party plugin? I am seeking a solution to remove downloads or categories from SEF URLs.
Like: https://www.domain.com/download/downloads/windows
Thank you.
Sincerely,
#45
Bugs! / Re: jDownloads Version 4.0.42 ...
Last post by ColinM - 29.04.2024 14:38:39Klaus
Could turn on Joomla debug. That should produce a relevant report
Turn on Joola Debug
Then copy the text of the report and post it
Colin
Could turn on Joomla debug. That should produce a relevant report
Turn on Joola Debug
Then copy the text of the report and post it
Colin
#46
Bugs! / Navigation Missing Arrow Heads
Last post by ColinM - 29.04.2024 12:02:29In the Frontend if Option 'Remove empty HTML tags' is set to Yes then the navigation 'arrow heads' do not appear. Setting the Option to No does show the 'arrow heads'
See attached pics
ColinM
See attached pics
ColinM
#47
General / Re: Sort order for the single ...
Last post by ibrahim - 29.04.2024 11:29:36Dear Arno,
You missed adding it to the "List All Downloads." Could you please modify the file and send until its included on next release?
Thank you!
You missed adding it to the "List All Downloads." Could you please modify the file and send until its included on next release?
Thank you!
#48
General / Re: After upgrading to j5 ever...
Last post by ibrahim - 28.04.2024 07:57:02Dear Arno and Colin,
I am still suffering from this issue. It's really annoying because every day it reverts back. If you look at the database from the cloned site I sent via PM, you will see that the table 'joom5_jdownloads_logs' now has 6,696 rows. However, if any activity occurs, such as downloads from any user, the logs will increase to 462 rows.
Regarding the tables listed below, every day when I correct the logs, after a few hours of user activity, all rows before the date 2024-01-26 10:18:21 get deleted:
problem-logs-auto-deleted_joom5_jdownloads_logs
Please advise on how to address this ongoing issue. See attached screenshots to get more info.
Thank you.
I am still suffering from this issue. It's really annoying because every day it reverts back. If you look at the database from the cloned site I sent via PM, you will see that the table 'joom5_jdownloads_logs' now has 6,696 rows. However, if any activity occurs, such as downloads from any user, the logs will increase to 462 rows.
Regarding the tables listed below, every day when I correct the logs, after a few hours of user activity, all rows before the date 2024-01-26 10:18:21 get deleted:
problem-logs-auto-deleted_joom5_jdownloads_logs
Please advise on how to address this ongoing issue. See attached screenshots to get more info.
Thank you.
#49
Bugs! / Re: Bug: Error: Class "JDownlo...
Last post by ibrahim - 27.04.2024 12:46:39I have sent all the credentials for full access to the website via PM to you and Arno. I hope you can take some time to assist me with this matter.
#50
Bugs! / Re: Bug: Error: Class "JDownlo...
Last post by ibrahim - 27.04.2024 11:31:24Dear Colin,
I have deleted all logs and begun analyzing all website links. However, I encountered the same error in the logs. Keeping debug mode on throughout the day or until new links are analyzed isn't feasible, as it takes hours. Additionally, I am unsure which link this code is associated with, so I am unable to test it in debug mode because I don't know the link or what causes this error to appear. Do you have any ideas?
Alternatively, I have cloned the site and am preparing a test version where I can leave debug mode on and commence a new analysis via 4SEO. The purpose of this clone is aimed at fixing some bugs in the payment methods.
I will PM the info today with a copy to Arno?
When you have a moment, could you please review the site credentials (admin, FTP, phpMyAdmin) that I'll send. Your assistance with diagnosing these issues and any others reported on the JDownloads forum would be greatly appreciated.
I have deleted all logs and begun analyzing all website links. However, I encountered the same error in the logs. Keeping debug mode on throughout the day or until new links are analyzed isn't feasible, as it takes hours. Additionally, I am unsure which link this code is associated with, so I am unable to test it in debug mode because I don't know the link or what causes this error to appear. Do you have any ideas?
Alternatively, I have cloned the site and am preparing a test version where I can leave debug mode on and commence a new analysis via 4SEO. The purpose of this clone is aimed at fixing some bugs in the payment methods.
I will PM the info today with a copy to Arno?
When you have a moment, could you please review the site credentials (admin, FTP, phpMyAdmin) that I'll send. Your assistance with diagnosing these issues and any others reported on the JDownloads forum would be greatly appreciated.