Failed to read the file (after Host changed from Cpanel to Plesk)

[Anne]

Dear JDownloads

My host has changed CPanel for Plesk. I have solved the problem of the Path I had to change (prefix) to upload documents to Jdownloads. However now trying again a document (for download) the following error appears: Failed to read the file. I read in this forum about someone else having this problem. Still I am not fully convinced the cause of the appearing of this error is the same. Anyway, question is: can you give me a clue what might be the cause? Does this have to do with the migration of my host from cpanel to plesk as well, how should I solve this then, or is this just a coincidence and also then my request is: how can I solve it? 
Basicinfo of the site and server:
Joomla 5.1.0
Php 8.3.6
JDownloads version 4.0.42
Standard Backend
Thank you for your help.
All best Anne

[ColinM]

Hi
I am not a PLESK spe***t but I suspect that the structure of the absolute path settingmigght be different
On one of my XAMPP test sites in jD Options- Path Settings the upload directory path is
C://xampp//htdocs//jdx46/jdownloads
on an active site it is
/data/sites/web/sitename/www/downloads

If you find that Plesk is different please let me know and I will update the documentation
Colin

[ColinM]

Hi
Think I did not read your query properly!. See you have sorted the Upload Directory path - in Path Settings.  As an aside could you give me an example so I can Document.

On what is the main challenge could you do a full error report as described in
https://www.jdownloads.net/documentation/general-items-v3-9/turn-on-joomla-debug
Need the report in text form not an image

Colin

[ColinM]

Anne,
I will send you a Private Message (PM)
Colin