Échec de la connexion sécurisée

[billynux]

Environment
    Joomla version 5.0.3
    Template - Cassiopeia
    PHP version 8.1.22
    jDownloads Version 4.0.29

New installation work good on localhost but when put on line I have
Échec de la connexion sécurisée

Une erreur est survenue pendant une connexion à xxxxxxxxx.be.

    La page que vous essayez de consulter ne peut pas être affichée car l'authenticité des données reçues ne peut être vérifiée.
    Veuillez contacter les propriétaires du site web pour les informer de ce problème.

Can you help me?

----------------------------------------------------------------------------added by ColinM
ÉSecure Connection Failed

An error occurred while connecting to xxxxxxxxx.be.

    The page you are trying to view cannot be displayed because the authenticity of the data received cannot be verified.
    Please contact the website owners to inform them of this issue.

[ColinM]

Hi
Generally on a local host it would be using http: but on a regular host you need to use https: .  If it is not an https site then you get the error message shown.

Go to Joomla Global Configuration then on the Server tab in the Server section set
 'Force HTTPS' to Entire site.  Check with your hosting service that your site has a valid SSSL certificate.

ColinM

[billynux]

Thank for your answer.
'Force HTTPS' to Entire site is set
the site is HTTPS with SSL Let's Encrypt R3

I have see this log :
Date : 23/05/2024 13:21:20
IP : 157.55.39.6:0
Requête : /index.php/component/jdownloads/?task=download.send&id=5&catid=5&m=0&itemid=101
Code HTTP : 206
Referer : Aucun
User-Agent : Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm) Chrome/116.0.1938.76 Safari/537.36
Erreur : AH01071: Got error 'PHP message: PHP Warning: Undefined variable $user_random_id in /htdocs/components/com_jdownloads/src/Helper/JDHelper.php on line 3584; PHP message: PHP Warning: Undefined array key 1 in /htdocs/components/com_jdownloads/src/Helper/JDHelper.php on line 2721; PHP message: PHP Warning: Undefined array key 1 in /htdocs/components/com_jdownloads/src/Helper/JDHelper.php on line 2722'

[ColinM]

Hi
Have you consulted your hosting service to see that you have a valid SSL certificate?
It looks as if your local device is an Apple. Is that correct?
I will send you a Private Message.

Avez-vous consulté votre service d'hébergement pour vérifier que vous disposez d'un certificat SSL valide?
Il semble que votre appareil local soit un Apple. Est-ce exact?
Je vous enverrai un Message Privé.

Colin

[ColinM]

Hi
Just for reference error AH01071 is a PHP error relating to Apache and incorrect setup of https - It affects jDownloads frontend when a user tries to download.  You can look up on web
Please consult your hosting service about this.

Colin

[ColinM]

Hi
Have been reseaching! There seems to be several possible causes.  It seems more prevalent on a PLESK server

!.This error occurs when the server becomes overloaded (it may have a slow processor!)
2. too many open files - this might be a Plesk limit
3.
Are you trying to set up a schedule (such as a CRON job or its equivalent

Colin