File will not delete

[trogladyte]

Hi Arno

As I said to Colin, I see what you show in Pic 1, but clicking the delete button does not give a warning popup and, though the screen refreshes, NOTHING is deleted - not the file nor the download link. A user is then taken to the Overview screen.

Even though I am a Super Admin, I have never seen what you show in Pic 2 - ever.

[Arno]

When you click on the delete button you will not get a warning popup, but you will comes back to the "overview" page again and should see a message like this in my pic below.
When you see not this message must anything be wrong in your case.

Can you send me login data for your backend via PM?



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[trogladyte]

I do not see that at all.



Edit by admin! Please post not any critical data here. Use the private message function.

[Arno]

Thanks. I will check it tomorrow.

[Arno]

Hi,
i have found out, that the assigned file can be deleted without problem (see pic).

The other problem is not so easy. Also with activated debug function can i not get any error message. But i will check it more.

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[trogladyte]

I don't doubt you got it to delete, but I cannot, and none of the client's staff can either.

[Arno]

I don't doubt you got it to delete, but I cannot, and none of the client's staff can either.

I'm sure that we can solve it. What for a user group are the clients? 

[trogladyte]

They're all either Admin or Super Admin.

[Arno]

Okay. But i have deleted the file also as super user. 

[trogladyte]

As a super user, I couldn't do anything deletion wise from the front end. Well, I could click the Delete button but it wouldn't do anything.

[Arno]

I do speak only from the delete file button. See pic.

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[trogladyte]

Interesting. That button, which has never been there before, has miraculously appeared and I was able to click it and get the message "File deleted". When trying to download the file now it says that it's only a simple document not a file. So we have 1/2 the issue fixed.

However, when trying to delete (I guess the link) via the "Delete" button (in my case the yellow button) it's clickable but it does nothing.

For ease of use, one button (ring) to rule them all would be preferable. So one "Delete" button deletes the file and the link in one action. Having 2 will just confuse the client.

[Arno]

So we have 1/2 the issue fixed.

Exactly.

For ease of use, one button (ring) to rule them all would be preferable. So one "Delete" button deletes the file and the link in one action. Having 2 will just confuse the client.

In your special case could be this useful. But not for many others.

I will now try to find the other reason for your problem.

[Arno]

On your website exist any problem with the user permissions.
- can it be, that you have changed here the permissions with the Admin Tools Professional?
- see the 2 pics from the backend.
- you should install the newer version from the Admin Tools (use for it the install button)
- check then the permissions configure option from the Admin Tools (i have here not the permissions to do it)

You should also install the newest releases from your installed extensions.
- check here the update status (see the third pic)


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[trogladyte]

Updates are done, the problem persists. Permissions have not been changed via Admin Tools.