Inconsistent space within images and content again Part 3

[WEBSEO]

Colin,
all of a sudden, incorrect character encoding started to appear across the website content I am manually fixing that at the moment. (from utf8 to some latin sort of encoding, I think),
However, I tried to bring this up with the hosting tech support, but they were not able to see the character encoding???
I will try again to contact them about this, and will copy your comments to them, but unfortunately, I know they won't debug the JDownloads (or any) extension.
I really need your help guiding me a bit, I have no idea how to troubleshoot your extension or Joomla in relation with your extension. This is the first time ever, that I get a problem like this.
ANY advise will be greatly appreciated.
SOMETHING ELSE, WHICH SITE WHERE YOU WORKING ON WHEN THIS HAPPENED?
http://joomla.webmaster-sos.com? (the site we are now working on)
OR
http://family.webmaster-sos.com?

Kind regards,
Beatriz

[WEBSEO]

Hi Colin,
I am checking your note about this:
I looked at Extensions - Management database.  This shows some Joomla database errors.  Suggest you contact your hosting service to get them to checkout things as well.

I could not find the error, unless it is the Joomla warning, which is not related to our problems. It is strictly related to the online uploader and it is visible on any joomla 3.+ website. (See attached).

Looking forward to your reply,
Beatriz

[gelöscht durch Administrator]

[ColinM]

Beatriz
I have been using http://family.webmaster-sos.com so I will switch to the other one.

It is not jDownloads that is causing the problems, there are various unwritable files and other items which shows some instability has occurred.  The 'Files' one is strange and I have never known it to be faulty.  Something has changed.  The tests I have done and the parts changed are minor config and layout issues.  You mention a change in character encoding, there is no way that jD can do that.  It all sounds symptomatic of a database problem.  Do you have an example?

Another thing I found but forgot to report is that on /family.webmaster-sos.com there was an 'undiscovered' update to the base template Gantry, this is symptomatic of a partially failed installation of a template update so that might be causing problems.  When I was about to implement Option 2 I made a copy of the current active template.  The copying did not set the name in the form as it should do.  I doubled checked on my test site, which is using same version as you are, and it is AOK.  The layout stuff is all in the database so to me that is another indicator of a problem with the database. 

I am not a database expert.  However Arno is, so with your permission I will send him the passwords and ask him to take a look.

For your reference when I make a test of a change of layout I use Firefox Inspector.  This, like Firebug, allows changes to the html code and css on my PC, it does not affect the site itself.

I will look at the alternate site but will make no changes until you are clear of these random events that are currently plaguing you.  As ever I will continue to support, and will make the minor layout changes you need.

Please keep me posted and I will keep looking so as to help.

Colin

[ColinM]

Beatriz,
Have looked at http://joomla.webmaster-sos.com admin  It all seems to be same as before your initial posting, ie back where it was.  Still has files unwritable.  The site address is joomla.webmaster-sos.com but the file address for the downloads is /home/www/family.webmaster-sos.com/downloads  Is that as you would expect?
Colin

[gelöscht durch Administrator]

[ColinM]

Beatriz
The new site on http://joomla.webmaster-sos.com seems in better shape.  Did find the  Discover about Gantry though. See pic attached.  No database errors showing.

I was able to make a copy of the Active  files layout as normal. 
Actually I have changed the new layout so to check all you need to do is go to Layout - Files and make "MY Standard Files Layout without Checkboxes v2.5 (4)" as the Active one - currently "MY Standard Files Layout without Checkboxes v2.5 (3)" is the active one

The Files problem is still there, and I will delve deeper when you need.

Also the different text sizes are still there.

Colin

[gelöscht durch Administrator]

[WEBSEO]

Colin,
thank you very much for all your help.
What I beleive I am going to have to do, is to create a new copy from scratch of the site and install JDownloads on that copy and see results. I believe that it will be easier at this point, don't you think?

[ColinM]

Yes starting with a fresh version is good idea.

I have taken copy of Files Layout and also made a jD Backup file so can lookup current setup etc.

Colin

[ColinM]

Beatriz,
Think we have been here before! But a long time ago.  It is not a jDownloads problem but that the image and text are both in the Short Description in a table.  The style properties of the table, specifically a <td> element, are not consistent.  I have illustrated this in the images attached.

I have used as examples:
Bad case: pics a-spacing01.png and a-spacing01A.png  Download id 721
Human Trafficking - Webinar Recording - Identifying and Serving Victims of Human Trafficking Through FJCs: A Rural Family Justice Center's Approach to Collaboration- Warpinski, Weaver& NFJCA 11-13

Good Case: pics a-spacing02.png and a-spacing02A.png  Download id 719
DV 101 -Webinar PPT & Course Materials -Domestic Violence 101 Understanding the Experience of Survivors- NFJCA & VOICES 10.13

So you need to add the missing style in the relevant <td> to get <td style="padding-left: 15px;" valign="top"> into the descriptions that are causing the problem. 

Ideally and in the longer term all the downloads should be edited to remove the table code and the picture added to the download separately, but this is a lot of tedious work.  Would also need to adjust the layout. But for practicality now obviously as there appear to be relatively few with this problem then editing the Description is more practical in the time scale.

Colin

[gelöscht durch Administrator]

[WEBSEO]

Beatriz,
Have looked at http://joomla.webmaster-sos.com admin  It all seems to be same as before your initial posting, ie back where it was.  Still has files unwritable.  The site address is joomla.webmaster-sos.com but the file address for the downloads is /home/www/family.webmaster-sos.com/downloads  Is that as you would expect?
Colin

Colin,
thank you for let me know about this.
No, the correct path should be related to the site http://joomla.webmaster-sos.com
in other words: /home/www/joomla.webmaster-sos.com/downloads

I did not want to change it before asking you first if it is Ok if I go and make the changes to reflect the new site.

Looking forward to your reply!

Beatriz

[ColinM]

Beatriz
Have just rechecked  http://joomla.webmaster-sos.com/administrator/index.php?option=com_jdownloads&view=config
and config  downloads tab field "Upload directory path" has  /home/www/family.webmaster-sos.com/downloads

It should be  /home/www/joomla.webmaster-sos.com/downloads  but before changing you need to ensure the Downloads in that directory exist.  And that the other directories are ok - also in images/downloads (or maybe images/jdownloads) are OK

Also presently a couple of the directories are unwritable.  This needs fixing in the final target site or troubles will occur!!

I always use the default setting of the default directory being jdownloads ie /home/www/family.webmaster-sos.com/jdownloads  but yours seems ok.  If server disk space is not a problem I would also copy files to the default jdownloads and images/jdownloads and the use jdownloads as the setting in "Upload directory path"

Good luck with this final change  - check twice - make backup - do it!!

Colin

[WEBSEO]

Colin,
thank you for your fantastic guidance, I wouldn't gotten this far without your help.
I will make sure to follow every direction.

I have one question about this:
"Also presently a couple of the directories are unwritable.  This needs fixing in the final target site or troubles will occur!!"

Can you tell me which are those directories?
I understand I need to change those permissions in the server, correct?

As per your last advise, I am going to try that step in one of the test sites I have built to fix all the issues I been dealing with lately.

Thank you,

Beatriiz

[bradbillet]

hopefully it will be fixed soon

[Arno]

hopefully it will be fixed soon

What exactly do you mean?

[ColinM]

Hi
Beatriz
You have some problems with the pics in the Spanish section.  The pics look to be present in backend but in front end I get things like pics attached
The second one is with Firefox Inspector.  I suggest you try removing the troublesome pics, give them a new name, re upload and reinsert.

Colin

[gelöscht durch Administrator]

[ColinM]

Beatriz
I can not see what you mean by "pulling to the left"  - I took some measurements and the width to the edge is the same see pics.  Even tried on IE which showed no images see last pic.

Colin

[gelöscht durch Administrator]