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Author Topic: Edit & Upload Page fail - Reinstall?  (Read 1285 times)

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Offline wolfspyryt

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Edit & Upload Page fail - Reinstall?
« on: 15.01.2021 19:35:20 »
I attempted update to 3.9 and experienced the 500 server error. I restored a backup and can no longer edit files in front end. The image enclosed is the result for the "Edit" or "New Upload" features in jdownload.
Can I reinstall over the existing installation to correct this?
What is the best way to recover the upload and edit features?
Current version 3.2.69.
www.watchawear.com
« Last Edit: 15.01.2021 19:41:20 by wolfspyryt »

Offline wolfspyryt

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Re: Edit & Upload Page fail - Reinstall?
« Reply #1 on: 15.01.2021 20:49:01 »
When error checking the edit page, I get this error:
Fatal error: Cannot declare class JDownloadsHelper, because the name is already in use in /home/watchawear/public_html/administrator/components/com_jdownloads/helpers/jdownloadshelper.php on line 25

Offline wolfspyryt

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Re: Edit & Upload Page fail - Reinstall?
« Reply #2 on: 15.01.2021 20:51:22 »
When trying the upload page with error checking, I get the following. (see image)

Offline Arno

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Re: Edit & Upload Page fail - Reinstall?
« Reply #3 on: 16.01.2021 01:07:12 »
When error checking the edit page, I get this error:
Fatal error: Cannot declare class JDownloadsHelper, because the name is already in use in /home/watchawear/public_html/administrator/components/com_jdownloads/helpers/jdownloadshelper.php on line 25
Hi,
please check the installed jdownloads plugins. It seems that you have activated the new 3.9 example plugin but also the old example plugin.
Please deactivate both plugins and try it again.

Quote
I attempted update to 3.9 and experienced the 500 server error.
Please read the instructions here:
https://www.jdownloads.net/documentation-for-v3-9/getting-started-v3-9/reverting-back-to-jd3-2
Best Regards / Gruß
Arno
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Offline Arno

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Re: Edit & Upload Page fail - Reinstall?
« Reply #4 on: 16.01.2021 01:12:31 »
When trying the upload page with error checking, I get the following. (see image)

I think this is the result from the interrupted upgrade process. Nobody else has a problem like yours.
Best Regards / Gruß
Arno
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Offline wolfspyryt

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Re: Edit & Upload Page fail - Reinstall?
« Reply #5 on: 16.01.2021 01:12:47 »
Thank you for the reply.
I only find 1 plugin Jdownloads example. If I disable, I get same results,

Offline wolfspyryt

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Re: Edit & Upload Page fail - Reinstall?
« Reply #6 on: 16.01.2021 01:16:56 »
Should I install the 3.2.69 over the existing one?
Also, I noticed in the database, that most of the jdownloads rows had a backup

Offline Arno

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Re: Edit & Upload Page fail - Reinstall?
« Reply #7 on: 16.01.2021 01:22:47 »
Are you sure that you have restored the complete backup?

Something must have gone wrong here.  ::)

Quote
Should I install the 3.2.69 over the existing one?
Also, I noticed in the database, that most of the jdownloads rows had a backup

You can try it but I'm not sure that this can help.
(The DB table was copied by the upgrade process from jD.)

Please can you send me the log file from the upgrade process via PM? This file should exist in /administrator/logs. Thanks.
Best Regards / Gruß
Arno
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Offline wolfspyryt

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Re: Edit & Upload Page fail - Reinstall?
« Reply #8 on: 16.01.2021 01:25:23 »
I do not see a logs folder or file. Likely because it is turned off in configuration

Offline wolfspyryt

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Re: Edit & Upload Page fail - Reinstall?
« Reply #9 on: 16.01.2021 01:27:30 »
Trying to reinstall the 3.2.69 version did not help

Offline Arno

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Re: Edit & Upload Page fail - Reinstall?
« Reply #10 on: 16.01.2021 10:54:13 »
Hi,
as you have write before:
Quote
I restored a backup
are you sure that this backup has restored the DB and the files structure?
Please try to check this. You could also try to repeat the restoring process. Is it an Akeeba backup?

It is not possible that you have a different situation after the restore process than when the backup was created.
Best Regards / Gruß
Arno
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Offline wolfspyryt

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Re: Edit & Upload Page fail - Reinstall?
« Reply #11 on: 16.01.2021 19:55:04 »
I agree that it has something to do with an incomplete backup. I will attempt another restoration.

Offline wolfspyryt

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Re: Edit & Upload Page fail - Reinstall?
« Reply #12 on: 16.01.2021 22:18:39 »
Unfortunately, I no longer have the backup. It is being rejected by akeeba. So I am at a loss here Arno.

Offline ColinM

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Re: Edit & Upload Page fail - Reinstall?
« Reply #13 on: 18.01.2021 12:22:45 »
Wolfspyryt,
Do you still have the copy of the database entries with _backup_3_2_69' appended to the names in your database?  And do you still have all the downloadable files  in the jdownloads directory?
If yes then please, please follow the notes in
https://www.jdownloads.net/documentation-for-v3-9/getting-started-v3-9/reverting-back-to-jd3-2
If you do not have the files then it is possible to 'decode' a backup.
Colin

Offline wolfspyryt

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Re: Edit & Upload Page fail - Reinstall?
« Reply #14 on: 19.01.2021 19:12:03 »
Wolfspyryt,
Do you still have the copy of the database entries with _backup_3_2_69' appended to the names in your database?  And do you still have all the downloadable files  in the jdownloads directory?
If yes then please, please follow the notes in
https://www.jdownloads.net/documentation-for-v3-9/getting-started-v3-9/reverting-back-to-jd3-2
If you do not have the files then it is possible to 'decode' a backup.
Colin

Colin,
Yes, I have the database with the appended named entries.
Yes, I have 100% of the files.
Thank you for your help. I am devastated that this was broken. Your work has been instrumental to my website and performed very well over the many years I have used it. That leads me to the conclusion, that your software is still the best and this is a result of an unrelated issue. You and Arno are 2 of the best developers around, so let me again say thankyou.
Any additional assistance/help/advice is appreciated.

Terry