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jDownloads for Joomla 3.x => jDownloads 3.9 => Topic started by: droogers on 17.08.2020 11:30:29

Title: Download details not working - SOLVED
Post by: droogers on 17.08.2020 11:30:29
Hello,

I am using jdownloads 3.9.1. When I want to see Download details I got the failure:
0 - Call to undefined method JDHelper::existsCustomFieldsTitles()

Does anyone know what is going wrong ?
It doesn't help when I try to use another Layout.
Problem was due to an override which was using jD 3.2 code!!  Colin
Title: Re: Download details not working
Post by: ColinM on 17.08.2020 15:03:07
Hi
Could you send us details of your site please, would be good to have Super Admin Access.   For security please use a Private Message (click on the whitish square with a tail under my name'. 
Also I will send you a PM
Colin
Title: Re: Download details not working
Post by: marck on 19.08.2020 08:34:11
Hello JDownload-Forum,I have the same problem on 2 website. The problem has existed since the last update. I'm looking forward to your solution ideas.
Many greetings Marco
Title: Re: Download details not working
Post by: ColinM on 19.08.2020 17:03:04
Marco
I have not been able to reproduce this problem on my test sitesCould you please send me details of how I can see this on your site best by a Private Message please click on the whitish square with a tail near my name
Colin
Title: Re: Download details not working
Post by: Arno on 19.08.2020 19:54:05
Hi,
Quote
0 - Call to undefined method JDHelper::existsCustomFieldsTitles()
Please note that this function is not more a part from version 3.9.1. It exist only in the old 3.2.x series.
So I do not understand which extension try to call this function. But of course it can also be a normal bug in jDownloads.

Please try to activate the  Joomla debug option (https://www.jdownloads.net/documentation-for-v3-9/general-items-v3-9/turn-on-joomla-debug) and open the same page again. With luck we get a more detailed error information.
Title: Re: Download details not working
Post by: marck on 20.08.2020 11:22:01
Hi Arno,
many thanks for your response.
If the error message comes, then I don't have a Joomla debugger. It only goes to the side in front of it.
What should I do?
Best wishes
Marck
Title: Re: Download details not working
Post by: droogers on 20.08.2020 11:41:35
This is the failure I got:
(https://i.postimg.cc/xXPV15Cf/2020-08-20-11h38-34.png) (https://postimg.cc/xXPV15Cf)
Title: Re: Download details not working
Post by: marck on 21.08.2020 07:38:20
page before with error message above.
Title: Re: Download details not working
Post by: marck on 21.08.2020 07:40:38
empty page with error message
Title: Re: Download details not working
Post by: ColinM on 21.08.2020 10:07:47
Hi
Could you tell us if you are using any of the following please
JCommentsCommunity BuilderKomentoAlta User PointsAcymailing
As Arno said the function 'existsCustomFieldsTitles()' is not included in the jD3.9 series.
Because this is only affecting Download Details I believe it is probbly being caused by JComments or Komento as they use Download Details to show their comments.
There are details of how to upgrade those Components in the Third Party Extension section ofhttps://www.jdownloads.net/documentation-for-v3-9/getting-started-v3-9/upgrading-from-jdownloads-3-2-to-3-9
ColinPS would help if we could access the site please

There are also details in the section "Extending jDownloads with other extensions"https://www.jdownloads.net/index.php?option=com_content&view=category&id=35


Title: Re: Download details not working
Post by: droogers on 21.08.2020 11:35:54
Hello Colin,

I don't use JCommentsCommunity BuilderKomentoAlta User PointsAcymailing
I send you a PM a view days ago.
I also installed 3.9.2 but it doesn't help.
Title: Re: Download details not working
Post by: marck on 21.08.2020 12:28:58

I don't use JCommentsCommunity BuilderKomentoAlta User PointsAcymailing, too.
Title: Re: Download details not working
Post by: ColinM on 21.08.2020 12:42:34
@droogers Whoops I missed the PM  - apologies. Will work on it
Colin
Title: Re: Download details not working
Post by: msauer75 on 02.10.2020 15:17:18
Hi,


I have the same Problem.
What have I to do to solve the problem?

Thanks br Martin
This is solved as problem was caused by an override, which was using jD3.2 code.   jD 3.9.6 will advise if there are overrides present.  ColinM
Title: Re: Download details not working
Post by: ColinM on 02.10.2020 16:45:48
Hi
Could you advise which version of jD you are now using please.
We will be releasing jD3.9.6 very shortly which solves several problems and includes some 'diagnostic' info

The problem by the originator  of this set of posts has been solved.  One of the reasons was that the site had overrides that were using jD 3.2 code. The other was an extension call jnews.
I will send you a PM (Private Message)

Title: Re: Download details not working
Post by: msauer75 on 02.10.2020 16:51:17
Hi,
I use
jDownloads Version 3.9.5 © 2007 - 2020 - Arno Betz www.jdownloads.com
BR
martin
Title: Re: Download details not working
Post by: Arno on 03.10.2020 13:18:09
@all:

When you get this error message:
Code: [Select]
0 - Call to undefined method JDHelper::existsCustomFieldsTitles()Please note that this function is not more a part from version 3.9.x. It exist only in the old 3.2.x series.

You should check your override html folder.

Then the error could be the result from older files which you had prior change with the override function in Joomla.
In the new version 3.9.6 (comes later today) we have added a few checks so that the user in this case get a special hint.





Title: Re: Download details not working
Post by: msauer75 on 05.10.2020 17:00:03
Hi,
after I removed the override it works.
BR
martin