jDownloads Support Forum

Older Versions => jDownloads 3.2 (Support ended) => General => Topic started by: Lena on 21.03.2016 09:15:20

Title: Frontend Upload script stops after 15 seconds
Post by: Lena on 21.03.2016 09:15:20
Hello,
I have a problem with the frontend upload script. While uploading larger files (10-15MB) the script stops after 15 seconds and the form reloads with all settings except the choosen file. Uploading smaller files works fine.

I changed the upload_max_filesize and post_max_size, just to be sure.
The max_execution time is extended to 300.
I searched in the forum, Google, ruled out plugins. I have been at it for hours...no results...
I also send you a link to the site and a user account.
Greetings
Lena
Title: Re: Frontend Upload script stops after 15 seconds
Post by: ColinM on 21.03.2016 10:43:09
Hi
I believe that 1&1 is a very busy, low cost, sharing style hosting service.  As I recall it does not use cPanel or similar.  No doubt Arno will check further but I suspect this is a server problem.

Colin
Title: Re: Frontend Upload script stops after 15 seconds
Post by: Lena on 21.03.2016 11:01:10
Hi Colin,
you're right. 1&1 is very busy and low cost. Nevertheless I have access to a control panel to configure FTP, databases, phpmyadmin etc.
I installed joomla via the control panel. The default setting is safe mode. I changed this into Standard Mode to configure the php.ini. Just for further information...

Lena
Title: Re: Frontend Upload script stops after 15 seconds
Post by: Lena on 21.03.2016 13:39:43
Update:

I switched on the debugging and had the error message, that the file size (in this case a 7MB MP3 file) was not allowed.
But the Server Info says otherwise. I made two screenshots.

[gelöscht durch Administrator]
Title: Re: Frontend Upload script stops after 15 seconds
Post by: Arno on 21.03.2016 14:20:09
Hi Lena,
in jDownloads can every user group have here own upload limits in the frontend.
So you must:
- go to the jD User Groups Settings
- click then on the user group from this member and change the limits for: "Allowed File Size in KB".
  (see pic from the documentation)
Here is the Documentation for this optionen:
http://www.jdownloads.net/documentations/item/introduction-to-user-group-settings

Since this is not a bug i will move it to a different category.



[gelöscht durch Administrator]
Title: Re: Frontend Upload script stops after 15 seconds
Post by: Lena on 21.03.2016 18:21:25
Hi Arne,

the User Groups Settings were correct. I found the solution. My php.ini config file is located in the /administrator folder. After creating a .usier.ini file within the root folder it worked just fine!
Nevertheless thanks for the fast response and help!

Lena
Title: Re: Frontend Upload script stops after 15 seconds
Post by: Arno on 21.03.2016 18:35:25
Okay.  ;)