jDownloads Support Forum

jDownloads for Joomla 4.x and 5.x => jDownloads 4.x - (This is the current version!) => General => Topic started by: camelbond on 03.08.2026 11:04:35

Title: Downloads Count Not Updating After File Replacement
Post by: camelbond on 03.08.2026 11:04:35
I noticed something strange while managing my downloads.

When I replace an existing file with a newer version (keeping the same download entry), the download counter sometimes stops increasing or doesn't seem to update immediately. The file itself downloads correctly, but the statistics appear inconsistent.

Has anyone else experienced this? Is there a cache that needs to be cleared, or is there a recommended way to replace files without affecting the download statistics?

I'd appreciate any advice. Thanks!
Title: Re: Downloads Count Not Updating After File Replacement
Post by: ColinM on 03.08.2026 13:30:18
Hi,
Were you doing this from the front-end or back-end?
If from the front-end see article "Changing the file in a Download from Frontend".

If you update the file in a Download this would not change the statsistics.

Also please advise which version of jDownloads and version of Joomla you are using
ColinM