jDownloads Support Forum

jDownloads for Joomla 4.x and 5.x => jDownloads 4.0 => Bugs! => Topic started by: bellegarde on 06.09.2025 08:48:11

Title: Files Vanish After Saving Categories
Post by: bellegarde on 06.09.2025 08:48:11
Hi everyone,
I'm Bellegarde and new to the forum, though I've been using Joomla for a while. I recently installed jDownloads 4.0 on a Joomla 4.4 site, and I've run into a strange bug I can't seem to find mentioned anywhere.
Whenever I create a new category, upload a file, and then save it, everything looks fine at first. But as soon as I go back to the frontend, the file link is gone. Even stranger—when I check the backend again, the category is still there, but the file has completely vanished (not unpublished, not in trash, just gone).
I've tried clearing cache, double-checking permissions, and even reinstalling the extension, but the problem persists. The behavior seems random: sometimes the file stays visible until I refresh, and sometimes it disappears right away.
Has anyone else experienced this issue in jDownloads 4.0? Could it be related to database sync or maybe something with Joomla 4.4 compatibility?
Title: Re: Files Vanish After Saving Categories
Post by: ColinM on 08.09.2025 00:21:07
Hi
Please confirm which version of jDownloads you are using - it should be 4.0.47.
Please describe how you are creating downloads?
It should be by clicking on Components, then on jDownloads. Next on Downloads-this opens a new page. Near top right click on the New buuton
In the Documentation https://www.jdownloads.net/documentation in the Getting Stared Section there are some useful articles, incuding 'Creae a Download in the Backend' and its compaion 'Create a Category in Backend' Note the categories referered to here are jDownloads Categories not Joomla catrgories or similar.

Best wishes
Colin