Downloads start delayed for public users

[suprdave]

Hi,
When logged in, downloads start immediately.  When not logged in, they are delayed by 20 seconds.  Is there a setting or permission issue causing this?
Thanks,
Dave

[ColinM]

Hi
In User Group settings there is a setting 'Activate Waiting Time' which allows you to set a time delay in seconds before the downloading of a file begins.   The user will see the 'Waiting Time Message' with its countdown timer in the layout Summary page.  The file becomes downloadable when the counter reaches zero. Setting the delay to zero disables the wait timer so there is no delay. Requires 'Summary' view so set Options - Frontend tab -  Activate direct-downloading? to No.

See the notes in the documentation
https://www.jdownloads.net/documentation-for-v3-9/access-user-group-permissions-v3-9/user-groups-settings-overview-2#group-settings
Colin

[suprdave]

Hi ColinM,
All user groups have wait time set to no.  Also, no message indicating a wait time is displayed for public users.
Thanks,
Dave

[ColinM]

Dave,
Do you see a count down whilst waiting?
I will send you a PM (Private Message)
Colin

[suprdave]

Hi ColinM,

My settings match what you sent me.  No countdown timer is displayed.

I'm going to look in my logs shortly to see if anything shows up.

Thanks,

Dave