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Author Topic: Error! Not possible to create the zip file. In version 3.2.60 - [Solved]  (Read 180 times)

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Offline Janvanderwurff

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Hello,

I'm new at this forum.
The problem I have is this. When selecting more than 1 files in jDownloads I got this message.
I'm using jDownloads 3.2.60.
When I select 1 file there is no problem.
In earlier posts there was the same question but the answer was that this was fixed.

PHP version is 7.0.29
ZIP is enable

Do I do something wrong?

Thx. Jan
« Last Edit: 10.05.2018 13:15:04 by Arno »

Offline ColinM

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Hi
I have tried to reproduce this problem but it is all OK.  Which Files Layout are you using?
See pics below.
I am using PHP 7.0.24, jD 3.2.60 and Joomla! 3.8.7

So think it may well be worth contacting your web hosting service

Colin

Offline Janvanderwurff

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Thx Colin so far.

I use Joomla 3.8.7, PHP 7.0.29, JD 3.2.60

I changed the files layout but nothing changes. Same error.

What do you think is wrong? Could be nice to know before I call my hosting service.

I tried it also on my test site (local with wamp). There everything was ok.

Jan.

Offline ColinM

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Hi
It requires one of the many zip file support libraries to create the actual zip file.  Will check with Arno which one
Colin

Offline Arno

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Best Regards / Gruß
Arno
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Offline Janvanderwurff

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Hello Colin and Arno,

Because it worked in test (wamp) and not live, I looked further in the settings of jdownload.
What I noticed was that in the Configuration/Downloads area 4 directories where missing and therefore not writable.
* _uncategorised_files
* _preview_files
* _private_user_area
* _tempzipfiles

So I added these directories manually and change the settings to 775 (writable).
After reloading the component they showed up as writable.
Testing to create a zip file (multiple files) worked perfect.

So this post is fixed.

Thx very much for your comments so far.

Offline Janvanderwurff

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Maybe not completely solved.

Temporary files should be deleted from the _tempzipfiles directory in a certain time. Default is 20 mn.
But they are not been deleted!
What's going wrong?

Thx Jan

Offline Arno

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The file is only deleted when a visitor try to download again a mass download and the summary is viewed. So the given minutes is only a minimum value.
Best Regards / Gruß
Arno
Please make a Donation for jDownloads and/or write a review on the Joomla! Extensions directory!