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Author Topic: Tags page not showing downloads  (Read 511 times)

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Offline L shems

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Tags page not showing downloads
« on: 13.04.2018 23:31:01 »
When opening the results page from the standard tags module, no downloads are shown.

Articles with tags are shown.

Any clua what might be wrong?

Offline ColinM

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Re: Tags page not showing downloads
« Reply #1 on: 14.04.2018 10:58:37 »
Hi
There is something strange going on with Joomla! tags.  Recently Joomla! has changed some core code relating to tags to alledgedly fix some 'problems'.  The challenge is in reproducing the fault on the test sites.  I do not seem to have a problem.  A few others have reported a problem where some show fine but others do not.
So could you give me some clues please.  As well as what versions you are using of course.
Is your site 'new' or have you just started with jD?
Is this the first time you have used tags in jD?
Any info would help.
Thanks
Colin

Offline L shems

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Re: Tags page not showing downloads
« Reply #2 on: 14.04.2018 12:19:51 »
It used to work on a fully updated site, until last update on jdownloads.
The already tagged downloads show up. New with the same tags or any tag, not.

Offline ColinM

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Re: Tags page not showing downloads
« Reply #3 on: 15.04.2018 22:54:47 »
@L shems
Just for clarity I think you are saying that the original Downloads with Tags show up OK but a New Download, that is a Download added after upgrade to 3.2.59 is not showing in the list of Tags. Is that correct?
Is it a new Tag or the same Tag as on the older Downloads?
Colin

Offline L shems

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Re: Tags page not showing downloads
« Reply #4 on: 15.04.2018 22:58:37 »
Your rephrase is correct.

It is the same tag. So very confusing.

Offline L shems

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Re: Tags page not showing downloads
« Reply #5 on: 15.04.2018 23:02:07 »
Sorry, now I'm confusing.

I never spoke about the tags listing.

I use the module for popular tags. Clicking on one gives me the search results.
Not all tagged downloads are shown. Only those tagged before the update is my first reaction.

Offline ColinM

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Re: Tags page not showing downloads
« Reply #6 on: 17.04.2018 10:37:18 »
Hi,
I understand you are using the Joomla! Popular Tags Module to show Tags.  Please confirm that field Parent Tag, as in pic "popular tags00.png" below, is empty.  This is because jD does not support 'nested tags'.

The Popular tags module lists the tags as illustated in pic "popular tags01.png" as below so that if you click on one of the Tags then it lists the content items with that Tag.
So the challenge is that if you add an existing Tag to a new Download created with jd3.2.59 then that new Download is not listed when ypu click on the relevant Tag.
Anther point I would like to know is was the new Download created in the Back End or the Front End?
Also are there multiple tags associated with the Download?

Please note I have tested the various combinations, and used the Module Popular Tags, but still cannot reproduce the problem.

Colin

Offline wolfspyryt

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Re: Tags page not showing downloads
« Reply #7 on: 24.05.2018 23:57:35 »
I have same issue. I discussed this here several months ago. You can see the list of Tags I have on my site here: http://www.watchawear.com/component/tags.html
Nearly 8,000 files, most with Tags and only Tags that work are used in this category. (They are pre-existing Tags) New Tags do not show up.
I too had it working prior and now it delivers around 30 files total out of near 8,000 files. The only Tags that work and show files is from 1 category on my site: http://www.watchawear.com/watches/watch-tutorials.html
While developing an Android App that used Tags, it was discovered that I cannot use Tags in my App because they are nowhere to be found.
I cannot even locate in the database where they are. This really needs to be addressed. I hope it is resolved very soon, or my app will be useless. Please help Colin!

Offline L shems

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Re: Tags page not showing downloads
« Reply #8 on: 25.05.2018 00:15:02 »
Well, since I was still in the state of setting up my site, I decided to switch to another module.

Pity, but it was the only solution for me to get things up and running.

Offline ColinM

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Re: Tags page not showing downloads
« Reply #9 on: 25.05.2018 12:43:29 »
Hi
We have solved the problem. :D Please upgrade to jD 3.2.61
 Please see http://www.jdownloads.net/documentations/item/tags-support-in-jdownloads#limitation for more detailsColin

Offline wolfspyryt

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Re: Tags page not showing downloads
« Reply #10 on: 25.05.2018 21:09:38 »
Hi
We have solved the problem. :D Please upgrade to jD 3.2.61
 Please see http://www.jdownloads.net/documentations/item/tags-support-in-jdownloads#limitation for more detailsColin

Sorry Colin, it did not bring back ANY of the thousands of "Tagged" files. Manually entering Tags for 8,000 files to regain them is a little overwhelming.

Offline ColinM

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Re: Tags page not showing downloads
« Reply #11 on: 26.05.2018 12:23:12 »
@wolfspyryt, 
I think your problem is different as from the latest discusion in topic
http://www.jdownloads.com/forum/index.php?topic=9821it would seem that the tags have been deleted from your site as I think you have said the database table #__tags is empty (that table would appear as <your_prefix>_tags).
To help identify the problem of some tags not showing I created a database linkage map of the way tags work. Please see attached.Arno was able to devise code that overcame the problem but with a small limitation as described in the documentation.http://www.jdownloads.net/documentations/item/tags-support-in-jdownloads#limitation
I have just looked at your front end and as you say there appears to be no tags at all.  In regard to this 'challenge' do you have any Akeeba backups that still have the #__tags table. You also need to look at tables #__content_item_tag_map and #__ucm_content. There is also another table #__ucm_base, not shown in attached, that is important.Colin
 

Offline wolfspyryt

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Re: Tags page not showing downloads
« Reply #12 on: 26.05.2018 15:59:36 »
Colin, unfortunately the tags are gone completely. By the time I noticed the issue there were no backups with the tags. It appears I will be manually entering everything.

Offline ColinM

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Re: Tags page not showing downloads
« Reply #13 on: 27.05.2018 14:27:08 »
Wolfspryt,
Do you use the ACL Manager Component - Now PWT ACL Manager?  The latest version carries out a lot mor checks on the data base system.  In particular it checks ove the ucm_contents assets.  I have noticed that when a tag is deleted its entries in the Assets table remain.  So would recommend using that - but do a backup first.
Could you also look in the  #__content_types table. This lists all the types of conent.  You should see an entry for jd Downloads (probably with a code 10000) and an entry for jD Categories (with a code 1 higher that for jD Downloads eg 10001).  If they are not present please let us know.Colin
« Last Edit: 28.05.2018 10:28:03 by ColinM »