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Author Topic: recent problem : scanning is failing  (Read 314 times)

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Offline gigowattfilm

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recent problem : scanning is failing
« on: 05.07.2017 15:23:35 »
Hello

I'm experiencing a new problem these past few weeks, but it got worst : the automatic monitoring of the download consistently fails (server error 500). I turned it off and tried the manual way, and it no better : the page freezes.


Since I had around 800 files, I decided to wipe everything and start fresh.

Alas, I have the same problem with only 30 files.
Can you help me ?

Thanks a lot

Offline ColinM

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Re: recent problem : scanning is failing
« Reply #1 on: 06.07.2017 13:30:56 »
Hi,
First a few simple items.
Have you checked that the PHP settings have not been changed for items like 'max_filesize' and others.
The article below might help.  Maybe your site upgraded to a newer version of PHP
http://www.jdownloads.net/documentations/item/how-can-i-upload-larger-files?category_id=29

You might need to look at the Joomla! permissions.  Have you tried as super user and get the same permissions?
Are the operating system file permissions OK for the Categories?

Is it a particular Category or Category branch that is causing the challenge?

If you upload a file by say ftp into the jD root directory, usually jdownloads, can you make it into a Download with the Files tab

Have you set file protection in the Security tab?

Have you added a new extension?  Cache ones are often 'interesting'!
Is Joomla! cache on/off?
Could you please advise versions of Joomla!, PHP and jD being used.

Otherwise please send super admin access by Private Message so we can look in detail

Colin
Are you using 'Send Downloads using PHP script' ?

Offline gigowattfilm

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Re: recent problem : scanning is failing
« Reply #2 on: 07.07.2017 23:56:54 »
Hi Colin,

Thank you for your response.


Have you checked that the PHP settings have not been changed for items like 'max_filesize' and others.

Well I have troubles finding the location to that file. I searched with filezilla and nothing came up...

You might need to look at the Joomla! permissions.  Have you tried as super user and get the same permissions?

I'm always logged as a superuser when I'm using Jdownloads. But the iles I'm working with ar big (it's video)

Are the operating system file permissions OK for the Categories?
I don't know how to check that. 

Is it a particular Category or Category branch that is causing the challenge?
Nope, it seems to be related to big files. For example, most of my 300 to 600MB files seems to pass OK, while painfully (I have to refresh quite about 10 times to make the system acknoledge about 30 files). But here I have a 2GB files that seem to freeze the system. It used to work well.

If you upload a file by say ftp into the jD root directory, usually jdownloads, can you make it into a Download with the Files tab
Well since my file sits in the server, I don't know how to point to it other than external file with a http path. It does work, though.

Have you set file protection in the Security tab?
Nope.

Have you added a new extension? 
No
Cache ones are often 'interesting'!
Is Joomla! cache on/off?
Mew... It is set on « file ». I cannot seem to find anything else in system/globalconfiguration

Could you please advise versions of Joomla!, PHP and jD being used.
Jooml 3,7,3 – PHP 5,6,30 (when I turn on the php7 , it brings havocs to my website...) and JD is 3,2,52

Otherwise please send super admin access by Private Message so we can look in detail
I'm gonna PM you

Are you using 'Send Downloads using PHP script' ?
Yes. I turned it off but it is the same.

In the server info, allowed file uploads is set on NO, and max file is 64M...

Offline Arno

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Re: recent problem : scanning is failing
« Reply #3 on: 11.07.2017 23:16:04 »
@ gigowattfilm:
Colin has give me the login data so I could also check your backend a little bit.
I have use the installed extplorer component to upload a few files in a sub folder.
Then I have tried to add this new files with the auto monitoring function.

My results:
1. The process seems to be very slow (I have no idea why)
See here the two pics below. The first is from your page the second from another website. See the differences.

2. The script stop the work just before it is at the end.
But the files are added as new Downloads succesful. Maybe exist here a server error. So you should contact your hoster. Maybe can he check the server logs.

I think not that your problem has basicly to do with jDownloads. Normaly works this function fast and correct.
Please note that you can also create new Downloads on the normal way. The auto monitoring function is not required for this. You have also only some files so it should not really be a problem.

(In your Joomla installation exist also a system plugin: JCC - JS CSS Control. I'dont know what this plugin does in the frontend. In the backend comes an error when i try to start this component. Are you sure that you need this?)

« Last Edit: 11.07.2017 23:36:48 by Arno »
Best Regards / Gruß
Arno
Please make a Donation for jDownloads and/or write a review on the Joomla! Extensions directory!

Offline ColinM

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Re: recent problem : scanning is failing
« Reply #4 on: 12.07.2017 10:16:26 »
Arno
The JCC - JS CSS Control component/plugin might well account for the numerous CSS anomalies I have found on the site that are not occurring elsewhere. 
I have looked at the JCC and think it is very 'dangerous' unless you really know what you are doing. 
Colin

Offline ColinM

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Re: recent problem : scanning is failing
« Reply #5 on: 12.07.2017 23:29:36 »
Hi
I have tested with the system plugin: JCC - JS CSS Control disabled. It seemed to make no difference to the front end so I suggest you uninstall the component and the system plugin.

I have also added some css in the jdownloads_custom.css file as below.  This css code because it is in  jdownloads_custom.css means it will not get overwritten when updating jD. For more info on this see
http://www.jdownloads.net/documentations/item/custom-css-in-layouts

Code: [Select]
.jd_subcats_title_text {
   background-color:#000000;
}
[code].jd_top_navi_catbox #cat_list {
  height: 40px;
}
.jd_back_button {
  background-color: #000000;
  background-image: none;
}
.formelm60 select,
.formelm select {
  height:40px;
  background-color: #444444;
}
select:hover {
 background-color: #000000;
}

This seems to sort out the jD front end and the front end edit to be compatible with your dark templaste but I have probably missed some things - will look at again.
Colin

Colin

Offline gigowattfilm

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Re: recent problem : scanning is failing
« Reply #6 on: 13.07.2017 08:57:56 »
Hello Arno and Colin
 Thank you so much for your help.

I noticed that the script hangs. Sometime, the third red bar stucks at the beginning or in the middle.
Right now one file  consenstly fails. It is +2GB.

I do not know what this jcc is. Maybe it has to do with the slideshow component. I will test that  when i'm back this afternoon.

I'll also contact my provider for css abnormality ?

Thank you so much

Offline ColinM

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Re: recent problem : scanning is failing
« Reply #7 on: 14.07.2017 10:56:10 »
Hi
The jcc component is concerned with controlling the way and order in which css files are loaded.  When I tested with its system plugin disabled I could not detect any effect, including the scrolling. One would need much system knowledge to use this properly.

I looked again at your site and have found that the Save button on the create new/ edit existing forms is not visible but it is actually there!  Will see if I can resolve. EDIT now sorted, plus some other fields that had white text on white background
Can you confirm that the problem is only with files greater than 2 Gb please.  If that is the case please consult your hosting provider as there is a general history of problems elsewhere with uploads greater than 2Gb.  Generally it seems to need 64 bit support.

Colin
« Last Edit: 14.07.2017 12:50:04 by ColinM »

 

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