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Author Topic: Blank page in List my Downloads!  (Read 3837 times)

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Offline SPANYOLTANAR

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Blank page in List my Downloads!
« on: 09.08.2014 03:29:41 »
Hello!
I am using jDownloads 2.5.11 Beta and last Joomla version

Everything seems working with jDownloads, except today. I checked that the feature to see the list of downloads it doesn´t work.
I am getting a blank page with this error: "No downloads have currently been created"
It is strange because I downloaded 7 files!

Any suggestions?

I made a new link in the menu user with "List my Downloads"
index.php?option=com_jdownloads&view=mydownloads

This link gives me a blank page!
Is any another way to show the download list of user?

Thank you in advance!
Best,
Carlos
« Last Edit: 09.08.2014 03:39:04 by SPANYOLTANAR »

Offline Arno

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Re: Blank page in List my Downloads!
« Reply #1 on: 09.08.2014 11:54:16 »
Hi,
please send me login data as super admin for backend via PM.
Best Regards / Gruß
Arno
Please make a Donation for jDownloads and/or write a review on the Joomla! Extensions directory!

Offline ColinM

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Re: Blank page in List my Downloads!
« Reply #2 on: 09.08.2014 14:38:39 »
Hi
Actually this is not a bug but expected behavior! ;D  When using List My Downloads it will only show you those downloads where the current logged in user was the creator!
For example I have a user called 'DeptQ-user' who can download but not create new download.  So when that user logs in and uses List  My Downloads they see a response message as in pic MyDownloads01.png   When user 'SecQ-user', who is able to create downloads, logs in and uses Show My Downloads the response is as in pic MyDownloads02.png.  If one looks at the Download in the back end then you can see that the creator was 'SecQ-user' as shown in pic MyDownloads03.png.

So the probable cause is that when you uploaded it was either done from the backend and no creator was assigned, or it was done from the front end by a different user.

If you create from the front end then the creators name is fi9lled in automatically.

Perhaps you could look at the Downloads from the back end and check who created them.  You might find that the Created by field has no user name.

Please let us know the result here

Thanks
Colin

Offline SPANYOLTANAR

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Re: Blank page in List my Downloads!
« Reply #3 on: 09.08.2014 15:25:07 »
Hi Colin!

Thanks so much for your soon reply.
I understand now that it is not a bug, but what is the reason for a user to see his/her own downloads if his/her was the person that was uploading the files?
I prefer to offer to my users the possibility to download files (controlled by akeebasubscriptions and permissions of jdownloads: for example 45 downloads/month = 1€).
After that (it is working for me now) the obviously step is to give to the user a control of the downloaded files to control byhim/herself that after 45 files downloaded they have not rights to download more files. For that, I need to give him/her a control view of their downloaded files.

I hope you understand my explanation! :)

NOTE: from fronted, I can see the downloads donwloaded just for super user (superadmin) account. I tried to give all rights for the another accounts but still I am getting a blank page, so if I give total permissions as superuser to another registered users, still the problem persits...
Any suggestions?

Is there another way just to show to the users the files that they downloaded in order to count and control bythemself?

Thank you in advance!
Best
Carlos

Offline Arno

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Re: Blank page in List my Downloads!
« Reply #4 on: 09.08.2014 16:17:11 »
Hi Carlos,
it exist currently not a public list, which viewed all downloaded files from a single user. But this can be solved with a module, which gets the data from the log table.
Or we must add this feature in the component self.  ::)
Best Regards / Gruß
Arno
Please make a Donation for jDownloads and/or write a review on the Joomla! Extensions directory!

Offline SPANYOLTANAR

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Re: Blank page in List my Downloads!
« Reply #5 on: 09.08.2014 19:35:28 »
Hi Arno!

First of all cogratulations for your exceptional component! Amazing!!!!

You are talking about a feature to show in public the downloads of users? Nooooo please :) I only need just for each users the feature to see their own downloads to check how many files they downloaded! It is private eyes :)

Anyway, I think that a module could help fast to implement this new feature to jDownloads. Unfortunately I do not know how to do it... Could you help me?
You are talking to get from log file this user info to show to the user his/her downloads (name and date of the download.. for example). IT could be FANTASTIC!!!!!
I do not know what is the best and easy way: from module or from component.
I think that from module is faster?

Please, consider to include this new feature soon! the version 2.5.11 Beta is Amazing!!!!
It could be cover my actual needs for my customers! And of course, I would like to support you with a donation !

I wait your decision!

Best,
Carlos
« Last Edit: 09.08.2014 19:39:57 by SPANYOLTANAR »

Offline SPANYOLTANAR

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Re: Blank page in List my Downloads!
« Reply #6 on: 09.08.2014 20:10:22 »
Hi Arno!

Just a stupid question!
I am editing the layout Standard Categories Layout v2.5.
Is possible to include in any layout in Sub header area below Overview the number of the files that an user downloaded?
It means: is there any field makes reference to that?  Maybe something like {total-donwloads-of-user}
It could help me a lot!

Just to show to the user how many files downloaded.
:D :D :D :D

Thank you in advance

Best
Carlos

Offline SPANYOLTANAR

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Re: Blank page in List my Downloads!
« Reply #7 on: 09.08.2014 22:24:38 »
Hi Arno and Colin!

Finally I found the bug !!!!
Here it is the error message when I make in menu user the link to " My list Donwloads ":

Fatal error: Class 'JDContentHelperQuery' not found in .../httpdocs/components/com_jdownloads/models/mydownloads.php on line 176

So, something is not working properly in your code.
Is it possible to solve it?

Thank you in advance and sorry for all my post around "list my downloads" :(

Best,
Carlos

Offline vrtulka

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Re: Blank page in List my Downloads!
« Reply #8 on: 08.07.2016 02:45:14 »
Hi,
I would like to know if there is some solution for this request - I need the same thing like SPANYOLTANAR wanted two years ago- the list of own downloaded files for each user. Is it possible to do it somehow? Thank you in advance for your help!

Offline Arno

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Re: Blank page in List my Downloads!
« Reply #9 on: 09.07.2016 11:56:08 »
Hi,
I would like to know if there is some solution for this request - I need the same thing like SPANYOLTANAR wanted two years ago- the list of own downloaded files for each user. Is it possible to do it somehow? Thank you in advance for your help!

Hi,
please note that you have posted in an old forum category. The support for the old jDownloads version 2.5.x has ended. So you should update to Joomla 3 and the newest jDownloads version 3.2.x.
Best Regards / Gruß
Arno
Please make a Donation for jDownloads and/or write a review on the Joomla! Extensions directory!