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Author Topic: Public User Group is not able to Download  (Read 131 times)

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Offline RobH

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Public User Group is not able to Download
« on: 12.12.2018 16:32:26 »
I have setup a Parent Directory with Access for Public and within this Parent Directory I have a number of Categories. I want downloads in these categories to be downloadable by anonymous (Public) visitors. I have set the access rights to Public and also explicitly added "Allowed" for the Public group to Download downloads in thopse categories.

When accessing any of the Categories (which can be seen!!) via the frontend as an Anonymous user (without logging in to the site) I see that all content in that specific category can only be downloaded by registered or logged in users. But I explicitly told JDownloads that content in that category could be downloaded by the Public Group...

Help, how to change that and make content in those categories downloadable by Anonymous users???

Offline ColinM

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Re: Public User Group is not able to Download
« Reply #1 on: 12.12.2018 22:27:29 »
Hi
Access determines what you can see.  But not what you can do!!You need to go to the top level category, in backend, and click on permissions.  Then select the Public Group.  Set the Download permission to Allowed and the Save & Close.  This should set all the Download permission for the Public UG in every subcategory and their Downloads.  If you look at the permissions of the public UG for one of them then it should be Allowed (inherited).
I presume you have not set Deny permisssion anywhere as it has unexpectected effects through iheritance and it cannot be overridden.
Colin

Offline RobH

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Re: Public User Group is not able to Download
« Reply #2 on: 12.12.2018 23:07:49 »
Thanks Colin. I have these settings in the categories and still the public group is not allowed to download items in these categories. It still says only registered users are allowed to download in the front end.

Still puzzled!

Offline Arno

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Re: Public User Group is not able to Download
« Reply #3 on: 13.12.2018 13:07:56 »
You should for the public user group use the 'Advanced Permission Report'. See pic. Click in the top on the toolbar on the search tools and select as component jDownloads. Then you can check which items are really downloadable. 
Best Regards / Gruß
Arno
Please make a Donation for jDownloads and/or write a review on the Joomla! Extensions directory!

Offline RobH

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Re: Public User Group is not able to Download
« Reply #4 on: 13.12.2018 13:13:39 »
Thanks Arno, my settings reveal exactly the same as what you have included in the picture. Download for the categories under the Public parent are allowed.

It becomes an even bigger mystery for me...

Offline Arno

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Re: Public User Group is not able to Download
« Reply #5 on: 13.12.2018 16:19:03 »
Okay. Can it be that you have the corresponding menu item assigned to a not public user group?  ;)
Best Regards / Gruß
Arno
Please make a Donation for jDownloads and/or write a review on the Joomla! Extensions directory!

Offline RobH

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Re: Public User Group is not able to Download
« Reply #6 on: 13.12.2018 17:37:31 »
Arno, can you please elaborate on your remark? I don't get it. What exactly do you mean?

Offline Arno

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Re: Public User Group is not able to Download
« Reply #7 on: 13.12.2018 18:08:02 »
You should have one (or more) menu items which goes to the Downloads Area. Please check for this menu items the selected access level.
Best Regards / Gruß
Arno
Please make a Donation for jDownloads and/or write a review on the Joomla! Extensions directory!

Offline RobH

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Re: Public User Group is not able to Download
« Reply #8 on: 13.12.2018 18:24:47 »
Ah, understand.  No,  I don't have any menu items. I only use Jdownload in Joomla articles. The content from Jdownload is linked there inside an article.

Access to the articles is granted to Public UG. Public UG does not have any rights on the article, edit and remove are inherently not allowed.

Offline Arno

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Re: Public User Group is not able to Download
« Reply #9 on: Yesterday at 01:53:21 »
Maybe can you send Colin a PM with the login data for your backend? Then he could check it self. It must be a misconfiguration.
Best Regards / Gruß
Arno
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Offline Arno

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Re: Public User Group is not able to Download
« Reply #10 on: Today at 10:36:23 »
Could you solve this issue in the meantime?
Best Regards / Gruß
Arno
Please make a Donation for jDownloads and/or write a review on the Joomla! Extensions directory!

Offline RobH

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Re: Public User Group is not able to Download
« Reply #11 on: Today at 11:40:24 »
Hi Arno, no I have not been able to solve this issue. I will take your suggestion and PM Colin. Hopefully he is able to find a solution here. Thanks for all your efforts!